ARTICLE 1 - PURPOSE OF THE GTCS
These general terms and conditions of sale hereinafter referred to as the ‘GTCS’ are reserved for Clients who have made a professional or personal booking (the Client or You).
Any booking therefore implies Your full and unreserved acceptance of the GTCS and/or special terms of sale applicable to any document signed by the You, to the exclusion of any other document such as a prospectus, sales documents, general purchase terms, etc.
The GTCS and the Special Conditions form an indivisible whole called the Agreement.
The Agreement is strictly personal. You undertake to comply with all the obligations incumbent on You as a result of signing the Agreement
ARTICLE 2 - ROOM RATES
The rates are set in the Special Conditions.
The rates are stated inclusive of VAT. If the VAT rate changes, the price You pay shall be readjusted accordingly. The room rates do not include tourist tax or extras (telephone, laundry, mini-bar, etc.)
ARTICLE 3- BOOKINGS - CANCELLATIONS
You can book a room either:
- On the internet: www.hotelsalies.com
- By sending an email to the following address firstname.lastname@example.org
- By calling 05.59.38.31.27
For any booking request, the Hotel will send you a confirmation.
Should you wish to cancel all or part of the booking, please contact the Hotel in writing. We will acknowledge receipt of the cancellation on return.
The cancellation and no-show conditions are defined in the Special Terms.
ARTICLE 4 – INVOICING
Invoices are based on the services provided during the entire stay. If the parties agree to use electronic invoicing. You accept without reservation to receive invoices raised by the Hotel exclusively by electronic means, in accordance with Article 289 of the French General Tax Code.
ARTICLE 5 - ACCOMMODATION CONDITIONS
- Availability of rooms
You may not be entitled to claim against the Hotel if building work is carried out during all or part of your stay within the Hotel complex or outside. You shall not be entitled to financial compensation or damages.
- Non-aggregation of deals and/or promotions
The discounts granted by the Hotel may not be aggregated with other promotional offers.
- Getaway/weekend break package deals
If You do not use one of the services included in a package deal (which includes several services other than accommodation such as massages, breakfast, etc.), You shall not be entitled to a discount or refund.
- Relocating guests
In the event that the Hotel is unavailable, there are technical problems in the Hotel, work or for any other reason, the Hotel shall make every effort to accommodate You in a hotel of an equivalent standard, in full or in part, for services of the same nature. The Hotel will bear all costs inherent in the relocation. If this occurs, you are not be entitled to claim any compensation, for any reason whatsoever.
ARTICLE 6 – CLIENT BEHAVIOUR
You undertake not to invite any person whose behaviour is likely to be prejudicial the Hotel. The Hotel reserves the right to intervene if necessary. You may not bring in any drinks or foodstuffs from the outside.
You undertake to comply with all of the Hotel's rules and regulations (including the ban on smoking in the areas for collective use). The general ban on smoking in hotels and restaurants is applicable in France since 2 January 2008 in all public places. The hotel is 100% non-smoking which means that smoking is not allowed in the rooms.
You must ensure that You do not disrupt the Hotel 's operations or jeopardise the safety of the Hotel or the people within it.
You accept and undertake to use your room reasonably. Any behaviour that is contrary to public morality and public policy will result in the Hotel asking You to leave the Hotel without You being entitled to any refund or compensation. You remain liable for the amount due.
If the Hotel has internal rules and regulations, you accept and undertake to respect such rules. If You fail to respect the internal rules and regulations, this will result in the Hotel asking You to leave the Hotel without You being entitled to any refund or compensation. You remain liable for the amount due.
ARTICLE 7- USING Wi-Fi
The Hotel provides a free Wi-Fi service which You can use to connect to the Internet. You undertake to ensure that the computer resources provided by the Hotel are not used in any way for the purpose of reproducing, performing, providing or disclosing to the public works or objects protected by copyright or by a related right, such as texts, images, photographs, musical works, audiovisual works, software and video games, without the authorisation of the rights holders as provided for in Books I and II of the French Intellectual Property Code when such authorisation is required. You are required to comply with the security policy of the Hotel’s internet service provider, including the rule of using the security measures in order to prevent the unlawful use of IT resources and refrain from doing anything that might infringe the effectiveness of such measures. If You do not comply with the above-mentioned obligations, you may be charged with infringement of copyright (Article L. 335-3 of the French Intellectual Property Code), punishable by a fine of three hundred thousand (300,000) euros and three (3) years in prison.
ARTICLE 8 - UNFORESEEN EVENTS - FORCE MAJEURE
- Unforeseen events the parties expressly agree to exclude from the scope of the Agreement, unforeseen events such as those envisaged within the legislation and in particular under the provisions of Article 1195 of the French Civil Code. and the relevant case law.
-Force majeure The obligations contained in the Agreement shall not apply or shall be suspended if their performance has become impossible due to force majeure. The Parties agree that for the purposes of this agreement, force majeure is understood to mean an event outside of the control of the debtor, which cannot have reasonably been foreseen at the time of entering into the Agreement and whose effects cannot be avoided by appropriate measures, which prevents the debtor from performing its obligations.
The Parties must make every effort to prevent or reduce the effects of non-performance of the Agreement caused by a force majeure event.
The Party wishing to invoke a force majeure event must immediately notify the other Party of when this event starts and ends, otherwise, it may not be released from its liability.
If the force majeure event continues for more than one (1) month, the Agreement may be automatically terminated by either of the Parties without compensation.
Thus, epidemics or pandemics (including COVID 19) may be considered as force majeure if they are recognised as such by French courts.
ARTICLE 9 – CLIENT LIABILITY
You are liable for any damage caused to the Hotel as part of the Agreement, both in terms of bodily injury, material or financial damage, including if the venue provided is damaged. If applicable, you undertake to bear all the costs of restoring the venue to its original state.
If the Client is a legal entity, the Client undertakes to take out and maintain an insurance policy covering its business and the financial consequences of its liability for the term of the Agreement. The Hotel make ask the Client to provide its insurance certificate at its first request
ARTICLE 10 – HOTEL’s LIABILITY
The Hotel has an insurance policy to cover its civil liability.
The Hotel is exclusively responsible for any direct damage. By express agreement between the Parties, the following losses are not considered as direct damage with respect to the Client: operating loss, and any financial or commercial damage, loss of data, orders, lost opportunities or clientèle. Under no circumstances may the Hotel be held liable for damages of any kind, in particular fire or theft likely to harm objects or equipment owned by the You.
Photos presented on the Hotel's internet sites are not contractually binding. Even if every effort is made to ensure that the photographs, graphics and texts reproduced to present the Hotel give an accurate idea as possible of the accommodation available, variations may occur, including following a change in furnishings, any renovations or changes in the signage. You may not make any claim in this matter.
ARTICLE 11- PERSONAL DATA PROTECTION
Your personal data is collected and used to process your booking and is subject to computer processing in order to allow the Hotel to improve and personalise our offers (loyalty campaigns, sales campaigns, satisfaction surveys, etc.). This information is stored for an indefinite period.
In accordance with the French Personal Data Protection Act of 6 January 1978 as amended in 2004, and the General Data Protection Regulation (GDPR), You are entitled to access, rectify, oppose, delete your personal data and have the right to data portability, which you can exercise by sending a request to the Hotel.
You may also object to the processing of your personal data, for legitimate reasons, and in the event of a dispute, lodge an appeal with the CNIL.
ARTICLE 11.1.2 CONSUMER OMBUDSMAN
If no solution is provided by our customer services department, you can contact the consumer ombudsman free of charge, under Article L.612-1 of the French Consumer Code.
The Consumer Ombudsman is authorised to handle any national or cross border dispute between a consumer and a company with regard to a sales or service contract.
As such, you can contact the following ombudsman department: La Médiation Tourisme et Voyage, BP 80 303 75 823 Paris Cedex 17 - Khaldi EL WARDI, Secrétaire Général – email@example.com - Tel: 01 42 67 96 68
ARTICLE 12 - CLAIMS AND DISPUTES
12.1 Amicable settlement of disputes
12.1.1 Customer service
In case of difficulties, we invite you to first contact the Hotel’s customer service team.
12. 2 – DISPUTE RESOLUTION
If there is a dispute over part of the invoice, You undertake to pay the undisputed amount on time and inform the Hotel in writing of the reasons for the claim and the amount, no later than eight (8) days from the date of the invoice. Any complaint or claim may only be considered if it is made in writing and sent by registered post with acknowledgement of receipt to the Hotel within a maximum time limit of eight (8) days after your departure.
Beyond this eight- (8) day period, the Hotel shall not entertain any claim.
Any dispute that cannot be settled amicably between the parties shall be submitted to the sole competence of the courts in the place where the Hotel is locacted.
ARTICLE 13 - PERSONAL NATURE OF THE AGREEMENT - TRANSFER
No party may transfer the rights under this Agreement even if this is without charge, without the express consent of the other party.
ARTICLE 14 - NON-WAIVER
The fact that one of the parties does not avail itself of a breach by the other party of any of the obligations mentioned in this agreement shall not be interpreted for the future as a waiver of the obligation in question.
ARTICLE 15- ENTIRE AGREEMENT
The Agreement constitutes the entire agreement between the parties and supersedes all previous oral or written discussions, negotiations, understandings and agreements concerning its subject matter.
In the event that a court or any other competent authority deems any of the provisions of the Agreement to be invalid or unenforceable, in whole or in part, the Agreement shall remain valid in all of its other provisions and the Parties shall endeavour to adapt its performance conditions in good faith accordingly.
The Agreement may only be amended by a written instrument signed by both parties and shall be binding on the successors and heirs authorised by the Parties.